FAQ

No, we do not. We operate a full-service private practice clinic with leading local clinical and administrative staff. This service is not possible to run on a Bulk-Billing model. Therefore, there are reasonable out-of-pocket expenses associated with most consultations and procedures. Please visit our Fee page for more information.

No. A GP referral is not required. You should, however, continue to see your regular GP to ensure continuity of care. We can communicate and work with your regular GP when required, for coordinated medical care.

Yes. If you are a Medicare card holder, you will be able to claim a Medicare rebate. Medicare refunds can be processed at the clinic.
Patients who do not have a Medicare card or do not want to claim the Medicare rebate, or international patients without Medicare do not require a referral to attend our practice and will be billed per our standard rates.
On the day of your appointment, please arrive 10-minutes early to ensure we have enough time to prepare any outstanding paperwork. We are mindful that your time is valuable and would like to avoid keeping you waiting. However, occasionally a patient may present that requires a little extra time spent on them, which may cause unforeseeable scheduling delays beyond our control. Where possible, we will advise you if we are running late. We apologise in advance if you are kept waiting.

If you need to cancel an appointment, please telephone our clinic during business hours and allow at least 24 – 48 hours’ notice so that we can offer your appointment time to other patients that are eagerly waiting for a consultation. Same-day cancellations may attract a cancellation fee, which would need to be paid before further consultations are offered.

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