FAQ
Do you offer Bulk-Billing?
No, we do not. We operate a full-service private practice clinic with leading local clinical and administrative staff. This service is not possible to run on a Bulk-Billing model. Therefore, there are reasonable out-of-pocket expenses associated with most consultations and procedures. Please visit our Fee page for more information.
Do I need a GP referral?
Do I receive the Medicare rebate?
Yes. If you are a Medicare card holder, you will be able to claim a Medicare rebate. Medicare refunds can be processed at the clinic.
What if I don’t have a Medicare card / I am an international patient?
Patients who do not have a Medicare card or do not want to claim the Medicare rebate, or international patients without Medicare do not require a referral to attend our practice and will be billed per our standard rates.
What should I do on my first appointment?
On the day of your appointment, please arrive 10-minutes early to ensure we have enough time to prepare any outstanding paperwork. We are mindful that your time is valuable and would like to avoid keeping you waiting. However, occasionally a patient may present that requires a little extra time spent on them, which may cause unforeseeable scheduling delays beyond our control. Where possible, we will advise you if we are running late. We apologise in advance if you are kept waiting.
What if I need to cancel my appointment ?
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